Terms and condition

Lewa Studios – Terms of Service

OVERVIEW

This website is operated by Lewa Studios Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Lewa Studios. Lewa Studios offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by these Terms of Service (“Terms”), including those additional terms and policies referenced herein and/or available by hyperlink.

These Terms apply to all users of the site, including browsers, customers, vendors, merchants, and/or contributors of content.

Our store is hosted on Wix.com Ltd, which provides us with the e-commerce platform that allows us to sell our products and services online.

PART A – SALON SERVICES

1. Booking & Deposits

• A non-refundable deposit is required to secure all bookings.
• Deposits may be transferable if rescheduled with at least 48 hours’ notice.
• Same-day cancellations and no-shows result in forfeiture of the deposit.

2. Service Policy

• All salon services are final and non-refundable once completed.
• If you experience an issue, you must notify us within 48 hours of your appointment.
• We will aim to resolve concerns fairly, which may include inviting you back for an assessment or corrective service.
• Refunds or complimentary corrections will not be issued if services are carried out against professional advice.
• We reserve the right to decline compensation where full consent was given despite known risks.

3. Liability

• We are not responsible for reactions to products if you fail to disclose allergies or relevant health information.
• Children under 12 must be supervised at all times in the salon.

PART B – ONLINE STORE

1. Products & Availability

• Certain products may be available exclusively online.
• We strive to display product colours and images accurately, but cannot guarantee your screen’s display is exact.
• We reserve the right to limit quantities or discontinue products at any time.

2. Orders & Billing

• We reserve the right to refuse or cancel any order at our discretion (e.g., suspected fraud, reselling, or incorrect information).
• You agree to provide current, complete, and accurate information for all purchases.

3. Returns & Refunds

• Returns are accepted within 14 days of delivery for unused, unaltered products in original packaging (with tags/security ties intact).
• Non-returnable items: customised wigs/bundles, used or installed hair, and clearance items (unless faulty).
• Customers are responsible for return shipping unless the item is faulty, damaged, or incorrect.
• Approved refunds are processed within 3–5 business days to the original payment method.
• For full details, please see our Refund & Return Policy.

4. Shipping

• Standard UK delivery: 5–7 working days.
• International delivery: up to 15 working days.
• Shipping fees are non-refundable.

PART C – WEBSITE TERMS

1. General Conditions

• You may not use our products or site for unlawful purposes.
• Transmission of malware, spam, or harmful code is prohibited.
• We reserve the right to refuse service to anyone at any time.

2. Third-Party Services & Links

• Our website may contain links to third-party sites. We are not responsible for external content or transactions.

3. User Comments & Submissions

• Suggestions, feedback, or content you provide may be used by us without restriction or compensation.
• You may not submit unlawful, defamatory, or harmful material.

4. Errors & Omissions

• We reserve the right to correct errors or inaccuracies on the site (including pricing, descriptions, promotions, or availability) and to cancel or update orders accordingly.

5. Prohibited Uses

You may not use the website:
(a) for unlawful purposes; (b) to infringe intellectual property rights; (c) to harass, abuse, or discriminate; (d) to upload malicious code; (e) to spam or scrape data; or (f) to interfere with site security.

6. Limitation of Liability

• Our services and products are provided “as is” and “as available.”
• To the maximum extent permitted by law, Lewa Studios shall not be liable for indirect, incidental, or consequential damages.

7. Indemnification

You agree to indemnify and hold harmless Lewa Studios Ltd and its employees, partners, and affiliates from claims or damages arising from your breach of these Terms.

PART D – GENERAL TERMS

1. Severability

If any part of these Terms is found unenforceable, the remainder shall continue in effect.

2. Termination

We may terminate your access at any time if you breach these Terms.

3. Entire Agreement

These Terms, together with our Refund & Return Policy, Privacy Policy, and Salon Service Policy, form the entire agreement between you and Lewa Studios.

4. Changes to Terms

We may update these Terms at any time by posting changes on our website. Your continued use of the site constitutes acceptance of those changes.

5. Contact Information

Questions about these Terms should be sent to us at:

📍23 Caroline street Birmingham
B3 1UE United kingdom

📧 luxehair@lewastudios.com
📞07706438527